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Shipping & Returns

We want ordering from Somii to feel as simple and reassuring as the ritual itself.

Find everything you need to know about delivery, returns, and what to expect.

Shipping

We currently ship within the UK.

Orders are usually processed and dispatched within 1–2 working days. You'll receive a confirmation email once your order has been shipped. Orders are not processed or dispatched on weekends or UK public holidays.

Standard UK delivery typically takes 2–4 working days after dispatch. Delivery timeframes are estimates and not guarantees. Delivery times may vary slightly during busy periods or public holidays.

Standard UK delivery is £3.49, calculated at checkout. Free standard delivery on orders of £50 and over.

Once your order has been dispatched, you'll receive a tracking link by email so you can follow its journey.

Returns

Our approach

Somii is designed to be gentle, considered, and easy to use. If something isn't right, we'll do our best to help.

Your Right to Cancel (UK Consumer Law)

Under UK consumer law, you have the right to cancel your order within 14 days of receiving your goods for a full refund, provided items are unopened and in their original condition.

Returns eligibility

You may request a return within 14 days of receiving your order if:

The product is unopened and unused
The packaging is in its original condition

To start a return, email support@somiihealth.co.uk with your order number and we will confirm the return address.

Due to hygiene and safety reasons, sealed oral strip products are not eligible for return once opened or unsealed.

This hygiene restriction does not affect your statutory rights. If goods are faulty, unsafe, not as described, or not of satisfactory quality, you are entitled to a refund, repair, or replacement under UK consumer law.

Refunds

Once your return is received and approved:

Refunds are processed to your original payment method
Please allow 5–7 working days for the refund to appear in your account

Original standard shipping costs are refundable where required by UK consumer law. Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.