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Privacy Policy

At Somii, your trust matters. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website, products, and services. We keep things simple, transparent, and respectful of your privacy.

Last updated: 27 Aug 2026

Who Controls Your Data

Somii Ltd is the data controller responsible for your personal data.

Privacy contact: support@somiihealth.co.uk

Registered address:

Office 9341, 321–323 High Road, Chadwell Heath, Essex, RM6 6AX

If you have any questions or concerns about how we handle your data, please contact us at the email address above.

What information we collect

We only collect information that is necessary to run our business and support you properly.

Information you provide directly:

Name
Email address
Shipping and billing address
Order and transaction information (products purchased, order value, transaction dates, fulfilment and return status)
Messages you send to us (e.g. customer support enquiries, feedback)

Information collected automatically

IP address
Device and browser information
Pages visited and interactions on our website
Cookies and similar technologies (see our Cookie Policy for full details)

Payment information

Payments are processed by secure third-party payment providers. We do not receive or store full card details. Payment providers process your data under their own privacy policies.

How we use your information

We use your information to:

Verify, process, and fulfil orders
Communicate with you about your purchases
Respond to customer support requests
Improve our website and services
Send updates or emails you've opted into
Comply with legal and regulatory obligations
Detect and prevent fraudulent or abusive activity

We do not sell your personal data and do not share it for third-party marketing purposes.

Legal Bases for Processing

Under UK GDPR, our legal bases for processing personal data are:

Contract
To process and fulfil orders and provide customer services.
Legal obligation
For tax, accounting, and regulatory compliance.
Legitimate interests
To operate, improve, and secure our website and services, and prevent fraud.
Consent
Where you opt in to marketing communications and non-essential cookies.

You have the right to withdraw consent at any time where processing is based on consent.

Marketing Communications

If you choose to receive emails from us, we may send you:

Order updates
Product announcements
Educational or brand content

You can unsubscribe at any time by clicking the link in our emails or contacting us directly at

Email us at

support@somiihealth.co.uk

Who We Share Data With

We only share your information with trusted third parties when necessary, including:

Payment processors (e.g. Stripe, PayPal, Klarna, Apple Pay)
Delivery and fulfilment partners
Website hosting and analytics providers
Email and customer support platforms

All third parties are required to handle your data securely and in accordance with applicable laws.

International Data Transfers

Some of our service providers may process personal data outside the UK.

Where this occurs, we ensure appropriate safeguards are in place, such as approved contractual clauses or adequacy decisions recognised under UK law.

How We Protect Your Data

We take data security seriously.

Measures include:

Secure servers and encryption
Restricted access to personal data
Use of reputable, compliant service providers

While we take appropriate technical and organisational measures to protect personal data, no online system can be guaranteed completely secure.

How Long We Keep Your Data

We retain personal data only for as long as necessary to:

Fulfil orders
Provide customer support
Meet legal, tax, and accounting requirements

Typical retention periods include:

Order and transaction records: up to 6 years for tax and accounting purposes
Customer support correspondence: up to 2 years
Marketing subscription data: until you unsubscribe or withdraw consent

When data is no longer required, it is securely deleted or anonymised.

Your Rights

Under UK data protection law, you have the right to:

Access your personal data
Correct inaccurate information
Request deletion of your data
Object to or restrict certain processing
Withdraw consent at any time (where processing is based on consent)
Request data portability

To exercise any of these rights, please contact us at:

Email us at

support@somiihealth.co.uk

Right to Complain

You have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) if you believe your personal data has been handled improperly.

ICO website: ico.org.uk