Refund policy

Our approach

Somii is designed to be simple to use. If something is not right, we will do our best to help.

Your right to cancel

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason.

To cancel, email support@somiihealth.co.uk within 14 days of receiving your order with a clear statement that you wish to cancel, quoting your order number. We will confirm the return address. You then have a further 14 days to send the goods back to us.

Returns eligibility

You may return a product within 14 days of receiving your order if:

  • The product is unopened and unused
  • The outer packaging is in its original condition

For reasons of hygiene and health protection, sealed oral strip products are not eligible for return once the seal has been broken. This is a permitted exception under Regulation 28(3)(b) of the Consumer Contracts Regulations 2013.

This hygiene restriction does not affect your statutory rights. If goods are faulty, unsafe, not as described, or not of satisfactory quality, you are entitled to a refund, repair or replacement under the Consumer Rights Act 2015.

Refunds

Once your return is received and approved:

  • Refunds are issued to your original payment method
  • We will process your refund within 14 days of receiving the goods back, or within 14 days of you providing evidence that you have returned them, whichever is earlier
  • Please allow 5 to 7 working days after processing for the refund to appear in your account

Where you cancel under your 14-day right, we will refund the standard delivery charge you paid on the original order. If you chose a more expensive delivery option, we refund the standard rate only.

Return postage is your responsibility unless the item is faulty, damaged or incorrect.

Damaged or incorrect orders

If your order arrives damaged or incorrect, email support@somiihealth.co.uk as soon as possible, ideally within 48 hours of delivery. Include your order number and a photograph of the issue. We will arrange a replacement or refund.

Exchanges

We do not currently offer direct exchanges. If you would like a different product, return your original order where eligible and place a new one.

Contact

Somii Ltd, Office 9341, 321-323 High Road, Chadwell Heath, Romford RM6 6AX. Registered in England and Wales, company number 16498605. VAT number 516 5174 95. Email support@somiihealth.co.uk.